How to Download a Digital Item Etsy
When you buy digital items on Etsy, there are two main types of downloads you may encounter:
- Instant Downloads
Instant download items are ready to download as soon as your payment is confirmed. If you paid via PayPal or credit card, it may take a few minutes for the download link to reach you.
2. Made-to-Order Downloads
Made-to-order digital products are created according to your specifications after purchase. Once the seller completes your order, they will send the files to you. The delivery time depends on the seller, so make sure to check with them directly for any timeframes.
Note: Currently, you can’t download digital files via the Etsy app. To get your files, log in to Etsy through a browser on your mobile or desktop.
Can’t Find Your Download Email? Here’s What to Do
If you can't find your download notification email, try the following:
- Check your spam or junk inbox.
- If you're using Gmail, also look in the Social and Promotions tabs.
You can always access your digital purchases directly from your Etsy account.
How to Access Your Digital Files
To find your digital items in your Etsy account:
- Sign in to Etsy.com and go to Your Account.
- Click on Purchases and Reviews.
- Next to your order, click Download Files. This will take you to the Downloads page where you can access all files attached to your order.
You can also revisit the item's listing page, where you will see the "Instant Download" option.
Made-to-Order Items: Delivery Times
The delivery time for made-to-order digital items depends on the seller’s processing time. You can track the status of your order in Purchases and Reviews. If it’s still in progress, you’ll see that it’s being worked on. Once completed, the seller will send a download link to your email.
Trouble Downloading?
If the download link doesn’t work:
- Try disabling any browser add-ons like ad blockers and toolbars.
- If your file seems corrupted, delete it and try downloading again.
- If you’re unable to open the file, it may be because your computer doesn’t have the necessary software. Check the file type and ensure you have the required program installed.
If problems persist, contact the seller or Etsy support for assistance.
Refunds & Cancellations for Digital Items
Digital downloads cannot be returned or canceled by default. However, if you encounter an issue, contact the seller directly through Etsy Messages. Some sellers may offer refunds or exchanges at their discretion.
By following these simple steps, you can easily manage and access your Etsy digital purchases. Enjoy your files with ease!